Return & Refund policy

Return & Refund policy

At JANEFUR, we take pride in providing high-quality customized products tailored to your specific preferences. Each item is meticulously inspected and carefully packaged to ensure that you receive a brand new luxurious product. We are committed to delivering exceptional customer service and ensuring your satisfaction.

Our Policy: No Returns or Exchanges Due to the unique nature of our products, we do not accept returns or exchanges. We can personalize your order according to your individual requirements, and to maintain the highest quality standards and meet your preferences, we craft each product with great attention to detail. Before shipment, all products undergo a rigorous inspection process. If you have a need, please contact us in advance for video recording and photographs of the packaging stage as proof of the product's condition upon shipment. Our goal is to ensure that every customer receives a brand new, satisfactory, and luxurious product.

Contact Us If you encounter any issues with your order, please feel free to reach out to us. We value your needs and will make every effort to address any problems you may encounter. For inquiries, please contact us via email: jane@janefur.com. 

Thank you for choosing JANEFUR, thank you for placing your trust in us. We are dedicated to providing an unparalleled shopping experience.